Return Policy

Return / Exchange Terms

Exchange and return of goods of good quality is made within 14 calendar days from the receipt of the order, in accordance with the Law of Ukraine "On Protection of Consumer Rights". Exchange and return of goods is made if the specified goods were not in use, its presentation, consumer properties and original packaging are preserved.

We do not accept return items that do not comply with our return policy.

How to return the goods?

  • contact us by phone number +38 (098) 540 24 47 or by e-mail;
  • indicate the name of the model you want to return / exchange and your first and last name;
  • we will coordinate with you the time and address at which goods will be returned by our couriers;
  • after we receive the goods, we will refund your order value minus the delivery amount;
  • The refund is carried out in a convenient way for you within 1 day after the return of the goods.

In Kiev, the exchange or return of goods can be carried out using the courier service.

In Ukraine, the exchange or return of goods is possible using the “Nova Posta” delivery service.


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